Grievance Redressal

1. About Our Grievance Process

Digital Bignaam provides digital products and services through digital.bignaam.com.

We understand that customers may occasionally experience issues relating to product access, payments, digital delivery, website functionality, product information or other matters.

This Grievance Redressal Policy explains how customers can bring such concerns to our attention and how we handle them.

2. Issues You Can Raise

Customers may contact us regarding matters including:

• Digital product access or delivery problems.
• Payment or transaction-related issues.
• Incorrect or incomplete product information.
• Technical problems affecting the purchase or access process.
• Duplicate or apparently incorrect charges.
• Questions regarding cancellation or refund policies.
• Privacy or personal-information concerns.
• Intellectual-property concerns.
• Other complaints relating to our website, products or services.

3. How to Submit a Grievance

Customers can submit a grievance by contacting our support team through the email address provided below.

4. Information to Include

To help us investigate your grievance efficiently, please include as much relevant information as reasonably possible.

• Your name and contact details.
• Product name or service involved.
• Order or transaction reference, if available.
• Date of purchase or transaction.
• Description of the issue or complaint.
• Relevant screenshots or payment confirmation, where appropriate.
• The resolution or assistance you are seeking.

5. Grievance Officer / Contact

For grievance-related communications, customers may contact Digital Bignaam using the details below.

The name and designation of the designated grievance officer will be displayed here once formally designated by the business.

6. Acknowledgement of Grievances

We will make reasonable efforts to acknowledge grievances received through the designated contact channel and communicate the next steps where appropriate.

The time required to resolve an individual matter may depend on the nature of the complaint, information available, payment processing, third-party services and other relevant circumstances.

7. Review and Investigation

Depending on the nature of the grievance, we may review relevant information such as order details, transaction references, product information, delivery records, correspondence and technical information.

We may request additional information from the customer when reasonably necessary to investigate the matter.

Customers should provide accurate information and should not knowingly submit false or misleading complaints.

8. Possible Resolution

Depending on the circumstances and applicable law, a grievance may be addressed through appropriate assistance, clarification, correction of information, restoration of access, investigation of a payment issue or another suitable resolution.

Where a matter concerns cancellation, refund, privacy, intellectual property or another specific subject, the relevant Digital Bignaam policy may also apply.

9. Third-Party Services

Some transactions or services may involve third-party payment providers, platforms, hosting providers or other external services.

Where a grievance relates to a third-party service, Digital Bignaam may need to coordinate with the relevant provider or direct the customer to the appropriate service channel where necessary.

This does not prevent customers from contacting Digital Bignaam regarding issues connected with their purchase.

10. Escalation

If a customer believes that a grievance has not been adequately addressed, the customer may reply to the relevant support communication and request further review.

Customers may also have rights and remedies available under applicable consumer-protection or other laws.

Nothing in this policy is intended to restrict any mandatory legal right or remedy available to a consumer.

11. Information Submitted With a Grievance

Information submitted while making a grievance may be used for purposes such as verifying the complaint, communicating with the customer, investigating the matter and providing an appropriate resolution.

Personal information will be handled in accordance with our Privacy Policy and applicable law.

12. Changes to This Policy

Digital Bignaam may update this Grievance Redressal Policy from time to time to reflect changes in our services, grievance procedures or applicable legal requirements.

Any revised version will be published on this page with the updated effective date.