Return & Refund Policy

1. About This Policy

Digital Bignaam provides digital products that are delivered or made accessible electronically. These may include reels, videos, bundles, templates, creative resources and other digital content.

Because digital products can be accessed or delivered electronically, they are treated differently from physical products.

This Return & Refund Policy explains the general conditions applicable to digital-product purchases made through Digital Bignaam.

2. Digital Products and Physical Returns

Digital Bignaam does not currently sell physical products through this digital-product website.

Therefore, there is no physical product that needs to be returned to us after purchase.

4. When You Should Contact Us

Please contact Digital Bignaam if you experience a genuine issue with your purchase.

5. Support Does Not Automatically Mean a Refund

Contacting customer support does not automatically create an entitlement to a refund.

Depending on the issue, we may first investigate the transaction, verify delivery or access and determine the appropriate way to assist you.

Where a refund or other remedy is required under applicable law, the matter will be handled accordingly.

6. Situations Generally Not Eligible for Refund

Subject to applicable law, refunds are generally not provided for:

• Change of mind after purchasing a digital product.
• Failure to use a successfully delivered digital product.
• Not liking the content after accessing it.
• Purchasing a product without reviewing its description.
• Purchasing the wrong product when the correct product was clearly described.
• Failure to achieve a particular personal, business or social-media result.
• Failure to use the product within a preferred timeframe after successful delivery.

7. Refund Review Process

Where a customer reports a genuine payment, delivery or access issue, the matter may be reviewed using relevant transaction and product information.

8. Payments Through Third-Party Providers

Some Digital Bignaam products may use an external payment page or payment service provider.

Payment processing, transaction status and certain refund processing steps may therefore involve the relevant payment provider.

If your payment was successful but the digital product was not received, please contact Digital Bignaam support first with your transaction details so that we can investigate the issue.

9. Duplicate or Incorrect Payment

If you believe that you have been charged twice for the same purchase or that an incorrect amount was charged, please contact us promptly.

Please provide the relevant payment confirmation, transaction references and product details so that we can review the matter.

10. Information Required for a Refund or Issue Request

To help us process your request efficiently, please provide:

• Your name and email address.
• Product name.
• Date of purchase.
• Transaction or payment reference.
• Screenshot of payment confirmation, where relevant.
• A clear explanation of the problem.
• Any relevant screenshots showing an access or delivery problem.

11. Fraudulent or Unauthorised Transactions

If you believe that a transaction was made without your authorisation, contact your bank or payment provider immediately and inform Digital Bignaam as soon as possible.

We may request relevant transaction information to investigate the matter.

Customers should never share OTPs, UPI PINs, passwords, card PINs or other confidential payment credentials with anyone claiming to represent Digital Bignaam.

12. Consumer Rights and Applicable Law

This policy is intended to explain Digital Bignaam's general approach to returns and refunds for digital products.

Nothing in this policy is intended to exclude, restrict or limit any consumer right, statutory protection, liability or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

13. Changes to This Policy

Digital Bignaam may update this Return & Refund Policy from time to time to reflect changes in our products, services, payment processes, business practices or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.